Claims · 23 Jan 2026 · 5 min read

I Moved from Claims Manager to AI Product Owner. Here's What Surprised Me.

AI isn’t magic—it’s data, people, and structure. A claims product owner shares how specialised AI transforms insurance claims, where it fails, and what actually makes it reliable.

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Podcast · 03 Oct 2025 · Watch

BWD IN THE KNOW: In Conversation with Michelle Young

In this episode of BWD In The Know, guest host Harry McNeill is joined by Michelle Young for a conversation that goes beyond risk to uncover the human side of actuarial work.

Underwriting · 10 Sep 2025 · 5 min read

Git Out ‘Da Noise, Bring Home ‘Da Bacon!

This article examines the inherent limitations of human judgment in underwriting. It explores how AI can effectively enhance, rather than replace, human risk assessment to improve consistency, fairness, and ultimately, your return on investment.

Claims · 05 Aug 2025 · 5 min read

From Sequential to Simultaneous: A Claims Expert's AI Reality Check

Discover how one seasoned claims expert’s perspective was upended by AI—shifting from a trusted, sequential approach to embracing simultaneous processing. In this honest account, Fionna Kossmann shares her “aha moment” and the opportunities AI brings to modern claims handling.

Podcast · 01 Aug 2025 · Listen

Risk & Reason: The AI Revolution in Insurance

This episode of The Intelligence Edge Podcast explores the impact of artificial intelligence in the insurance industry.

Underwriting · 09 Jul 2025 · 3 min read

How AI Summarization Empowers Underwriters in Life Reinsurance

Learn how AI-powered summarization tools are accelerating trety decisions in reinsurance by turning lengthy documents into actionable insights.

Market · 17 Jun 2025 · 15 min read

Insurance AI Use Cases That Are Already Here

Explore how AI is transforming life insurance, from fraud detection to smarter treaty decisions, with insights from veteran claims expert Kevin Glasgow.

Podcast · 30 May 2025 · Listen

Turning Complexity into Clarity with Insurance Technology

Discover how insurance leaders use technology to simplify operations, drive innovation, and navigate complex regulatory challenges in underwriting.

Podcast · 24 May 2025 · Listen

My Vision Is to Help Everyone Become 85% More Efficient

Friendly CEO Natasha Alexeeva shares her journey in AI and insurance, and how she’s driving 85% efficiency gains through intelligent automation.

Case study · 23 May 2025 · 1 min read

Automating agent core and new business at AEG

AEG improved document accuracy from 50% to over 82% in one month—unlocking scalable, smart automation.

Case study · 23 May 2025 · Watch

Uncover Friendly’s impact on the insurance market

What does it take to shift industry expectations? The PPS case study reveals how Friendly is changing the game—with accurate data and real efficiency.